When Things Go Wrong

Sometimes things don’t go to plan such as someone not meeting the standards expected of them and letting the organisation and their colleagues down. With many years’ experience dealing with difficult situations, Bev can help you get things back on track.

November 2017

I have learnt many new things about how to do my job easier and better, so thank you Bev Knight!

November 2017

I really enjoyed the session. Bev is a great motivator!

Teamworking (Belbin)

“Simply putting together a group of people and expecting them to work as a team is not enough.” Bev is trained in the Belbin system which is effective in finding ways to get the best out of employees. Belbin and Bev Knight Ltd. can introduce new thinking and cut through problems which may be effecting the way a business runs.

WorldHost

Bev Knight is a WorldHost licensed trainer. The interactive WorldHost programme teaches your staff crucial customer service skills that can lead to: Increased revenue, repeat business, average spends and net sales Better communication between staff and customers Improved internal communication Increased staff motivation, and therefore, reduced staff turnover and absenteeism Higher quality assurance ratings and improved scores on sites like …